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Return Policy

KAIROS DYNAMICS INC is committed to providing a quality shopping experience for customers in the EU. This Return and Exchange Policy is formulated in strict compliance with relevant EU consumer protection regulations. This policy applies to wallets and purses purchased from our official channels (including but not limited to our website, kairosdyna.com, and our official offline stores). If you are dissatisfied with your purchase or experience a product problem, you may exercise your legal rights under this policy.

Return and Exchange Eligibility

Returnable Products

Wallets and purses that are brand new, unused, undamaged, and well-packaged, including all original accessories, tags, and gifts, are fully intact.

Products that are affected by quality issues (such as unraveling seams, leather defects, or damaged hardware) that prevent normal use are eligible for returns and exchanges, regardless of whether they have been used.

Non-Returnable Products

Products that have been used and are unsuitable for resale, such as those with visible stains, wear, or signs of wear on the interior, are eligible for returns and exchanges within 14 days.

Return and Exchange Period

In accordance with the EU Consumer Rights Directive, you have a 14-day right to return or exchange products without any questions. The return and exchange period begins on the date you receive the product. You may request a return or exchange at any time within 14 days. If the product has a quality issue, this 14-day period does not apply. You may submit a return or exchange request within a reasonable timeframe (generally within the product warranty period).

Return and Exchange Process

Application
You can submit a return or exchange request by emailing [email protected]. Please be sure to include your order number, product name, reason for return or exchange, and your contact information (name, phone number, mailing address).

Review
Once we receive your request, we will review it within 3 business days. If the return or exchange is unconditional, we will confirm whether the product is eligible for return or exchange. If the return or exchange is due to a quality issue, we may require photos of the product problem and other relevant documentation for further verification.

Return Address and Method

After review, we will provide you with a return address. You must ship the product to the designated address. We recommend using a courier with tracking and insurance to ensure the safety of the product during transportation. If your product is lost or damaged due to an inappropriate shipping method, your return or exchange rights may be affected.

Refund or Exchange Processing

Refund: After receiving your returned product and confirming its correctness, we will refund the original payment to your payment account within 14 days. If you paid by credit card, the refund may be delayed due to bank processing procedures. Please be patient.

Exchange: If you request an exchange and the product is in stock, we will arrange for a replacement product to be shipped to you as soon as possible after receiving the returned product. Shipping time generally does not exceed 3 business days. If the selected product is out of stock, we will contact you to exchange it for another style or issue a refund.

Shipping Costs
Unconditional Returns and Exchanges

You are responsible for all shipping costs for returns. If you choose to return the product cash on delivery, we may refuse to accept it. However, if we promised to cover the shipping costs for unconditional returns during the sales process, or if you request an unconditional return or exchange due to our fault (such as incorrect shipment), we will cover the shipping costs. You may prepay the shipping costs to return the product and then contact us to request reimbursement following the process we provide.

Returns and Exchanges Due to Quality Issues
For returns and exchanges due to quality issues, we will cover the round-trip shipping costs. When returning the product, you may prepay the shipping costs and retain proof of shipping (such as the express delivery label, electronic invoice, etc.). Once we receive the product and confirm the quality issue, we will refund the shipping costs to your payment account.

Special Circumstances
Disputes Regarding Product Use
If there is a dispute regarding whether a product is unusable due to use, we will conduct a fair and impartial judgment based on industry standards and the actual product. If no agreement can be reached, a third-party professional organization may be consulted for appraisal, with the appraisal costs borne by the responsible party.

Policy Updates and Inquiries
We may update this Return and Exchange Policy from time to time based on changes in EU laws and regulations, business development, and other factors. Updates will be posted on our website kairosdyna.com and notified to you through appropriate means (such as email or a prominent website notification). If you have any questions, comments, or further inquiries regarding this Return Policy, please feel free to contact us at any time:
We will respond to and address your inquiries within a reasonable timeframe as required by EU law to ensure your legal rights are fully protected.